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FREQUENTLY ASKED QUESTIONS ABOUT INSURANCE
We are approved and work with all insurance companies, and we use only the original or highest quality equipment.
When an unexpected event such as damage to your windshield occurs, it’s common to explore all options. Generally, these options include either paying ‘out-of-pocket’ or utilizing your auto coverage.
Insurance covers auto glass damages from all types of causes. Auto glass damage resulting from road hazards or vandalism is covered in the comprehensive section of your insurance. Damage caused by moving vehicle accidents is covered by the collision.
With the exception of your mirrors, ALL of the glass in your car is covered, not just your windshield.
We have found that most insurers do not or cannot adjust an individual policy holder’s rates because of a comprehensive glass claim, however you should contact your insurer directly to make sure your specific policy is not affected.
In most cases, we are normally paid directly by your insurance company. This saves you from being out of pocket while you wait to be reimbursed by your insurance company.
That’s entirely up to you! If you’d like to call us first, we will be happy to make your appointment, verify your insurance, and contact your insurer. If you feel more comfortable calling your insurer first, your insurer will provide you with a process to adjust your claim. You have the right to get your vehicle repaired by the repair company of your choice. We know the pricing required by insurance companies, and we adhere to them. If you want us to perform your services, request us from your insurance company, and accept no substitutes!
Most major insurers have programs to waive your comprehensive deductible for windshield repair. Please call us and we can confirm if your insurance company is a company that waives your deductible.
It depends on your coverage. Generally, if your policy includes glass coverage in addition to your standard comprehensive coverage or if you have a $0 deductible, the insurer will cover the entire cost of the replacement. However, like most, if you do not have glass coverage or a $0 deductible, your insurer will generally pay the balance in excess of the deductible.
Example:
Cost of replacement: $450
Your deductible: $100
Insurance pays: $350
In the above scenario, we would collect the deductible from you, and bill the remaining balance to the insurer.
Notice: We DO NOT service full windshield installs or replacements!!!
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